Last update – April 1st, 10:30 A.M..
OSM Update from our CEO
I sincerely hope that you and your loved ones are doing as well as can be expected in these difficult times. While complying with public health guidelines, it is important to remain close to family, friends and those who form our communities.
To stay in contact with you and our wider OSM community, we were able to rapidly develop the necessary connections through our social media pages and website. The high volume of visitors to these digital platforms in the last two weeks convinces us that a great many of you wish to maintain this close connection. For this, we thank you most heartily.
For the period in which we are unable to present concerts at the Maison symphonique, we will continue to supply these platforms for you to enjoy new concerts free of charge on Mondays, Wednesdays and Fridays. Our musicians also offer you capsule performances and our website gives you access to rich content adapted to children and teenagers. Our aim: to constantly provide you with moments of comfort, tranquility and enjoyment, whether you are alone or with your family.
Like all of us, Maestro Kent Nagano is profoundly affected by the current situation. I encourage you to read, his inspiring and thoughtful address to the vast community of the Montreal area and province of Quebec. His message calls on each one of us to fight adversity and keep our hopes and dreams alive.
If you hold tickets to concerts that must be cancelled or postponed and have questions concerning your options under the circumstances, I invite you to consult this Information Regarding Covid-19 page to learn more about the impact of this pandemic on the OSM’s activities. You will find a list of Frequently Asked Questions as well as the very latest updates on the postponement or cancellation of concerts.
We understand that these times are certainly very difficult for you and your loved ones. They also create massive challenges for not-for-profit organizations such as the OSM. If you are able to help us pursue our mission to continue making classical music and all its benefits accessible to the widest possible audience, even in the period of upheaval in which we now live, I invite you to consider donating to the OSM. You can contribute by using any credit for tickets you purchased for concerts that have been cancelled because of the pandemic. Complete and detailed information about making such donations is available by clicking here.
We send you our sincere and heartfelt thanks for your unwavering support for the OSM. We will remain in touch.
P.S.: All donations are eligible for a tax receipt.
FREQUENTLY ASKED QUESTIONS (FAQs)
Are my complimentary tickets still valid?
The OSM will honour any complimentary tickets you received or won at fundraising events, draws, or as compensation. Persons concerned will be contacted by e-mail as soon as concerts resume and will be provided with details about procedure for rescheduling their reservations.
I received my tickets as a gift from someone; may I obtain a refund?
- The OSM will only reimburse the official ticket holder: the person who made the initial purchase.
What is the status of the IAM x OSM performances?
In conformity with Quebec Government directives prohibiting all gatherings for a period of 30 days, the Orchestre symphonique de Montréal (OSM) will be postponing its four performances of the concert IAM x OSM, scheduled to take place from April 7 to 10, 2020, to a later date.
The OSM and the emblematic French rap group are as eager as ever to perform these much-anticipated events. Rest assured that we will inform you of the new concert dates as soon as they are available. We invite ticket holders to keep their tickets, as this postponement in no way affects their validity.
Will all cancelled concerts be rescheduled?
- Concerts that would have been presented between March 14 and May 24, 2020, inclusively are definitively cancelled and will not be rescheduled.
The IAM x OSM concerts scheduled from April 7 to 10, 2020 are postponed to a later date. We will inform you of new dates as soon as possible.
When will we know if subsequent concerts are cancelled?
The management team at the OSM will reassess the situation in due course, based on government directives for concerts scheduled after May 24, 2020.
When will the OSM’s 2020–2021 season be unveiled?
The health and safety of the OSM’s public, employees and collaborators is our foremost priority. We have therefore postponed the unveiling of our new 2020–2021 season, previously scheduled for Tuesday, March 17, 2020. We are as excited as ever to present this brand new season to you, but we must do so in due course. We commit to informing you of the new date as soon as possible.
I am being offered the opportunity to donate my ticket to the OSM instead of seeking a refund. Why and what will my donation be used for?
Your donation enables the OSM, a non-profit organization, to fulfill its mission of education and accessibility. The OSM offers you, among other things, free online concerts in these difficult times.
Thanks to donations, thousands of people will discover the joy and solace that classical music brings!
Is such a donation eligible for a tax receipt and if so, when will I receive it?
The answer is yes! Tax receipts are automatically issued to you via email within four weeks of receiving your donation of $25 or more. In all matters of tax receipts, we rigorously follow the guidelines of the Canada Revenue Agency. Receipts must be issued no later than February 28th of each year for donations made before December 31st of the previous year.
Is the Customer Service desk open?
What should I do if I have not yet been contacted by Customer Service regarding one of my cancelled concerts?
Holders of tickets for cancelled concerts have received a cancellation notice by e-mail if their tickets were purchased through the OSM.
We invite ticket holders to verify where the purchase was made first. If the transaction took place via Place des Arts, it is the latter’s team who will contact you. If a third party bought the ticket or tickets, that person will have received the cancellation notice.
If you did purchase your tickets through the OSM, three options are available to you to convert the value of your tickets:
1. Convert the credit obtained, either in whole or in part, into a donation to support the OSM’s mission. A tax receipt will be issued to you, as the OSM is a not-for-profit organization.
2. Convert to credit for purchasing tickets for the 2020 Classical Spree or the next season. Complete 2020–2021 season programming will be unveiled as soon as the situation allows.
Please complete a form to indicate your choices:
3. Obtain a refund for the value of the credit by calling our Customer Service Department at 514-842-9951 | 1 888 842-9951.
Counter service is suspended as of Monday, March 16, 2020, until further notice. Customers are invited to contact us by phone at 514-842-9951 | 1-888-842-9951 or email at [email protected]