Health and Safety Measures When Attending Concerts
1.1 Procedure for admission to the hall
What must I present to gain access to the hall?
What are the guidelines regarding intervention masks (procedure masks)?
Do you have measures in place for handling/validating tickets?
Members of staff will be equipped with protective gear, including visors and face coverings. In all cases, spectators must show their tickets (electronic or printed) to enable them to be validated, while avoiding the need to be handled by reception staff.
What if someone begins showing symptoms associated with COVID-19 after arriving at the venue?
What is the process for entering the hall? Do we have to arrive at a specific time?
According to which standards were these health and safety measures developed?
Who ensures compliance with health and safety measures?
1.2 Measures in the foyers
Will bathrooms be open before and after concerts?
Will the bars be open before and after concerts?
Will the Maison symphonique’s coat check be open?
I cannot comfortably stand for very long. Staying in line will be physically difficult for me. Can I be seated in the hall earlier to avoid standing for any length of time?
1.3 Measures in the concert hall
Are face coverings mandatory when attending a concert?
What social distancing measures are implemented?
What is your policy for latecomers?
What if I feel the need to cough during the concert?
Are the seats disinfected between concerts?
I require assistance getting to my seat. Can staff assist me throughout my visit to the Maison symphonique?
How do musicians perform safely on stage if wearing a face covering is not an option for them?
Is it possible for wind players to transmit the virus while performing at the hall, given that they blow into their instruments?
How many people are permitted to enter the hall?
Given that the Maison symphonique is an enclosed space and that it is possible for COVID-19 to remain active in the air, is it safe to breathe the air at the MSM?
Are concerts presented according to a specific schedule?
*The end date of each webcast can be found on its concert page.
2.2 – TICKETS AND PACKAGE RATES
What is the cost of tickets per concert?
Can I book a ticket for one concert only?
What is included with the booking of a ticket?
I booked my ticket(s) but still have not received an email with (a) personalized link(s) to view concerts. What should I do?
2.3 - Payment
What methods of payment are accepted?
I reside outside of Canada and my payment was declined. What can I do?
- North Korea
- Côte d’Ivoire
- Democratic Republic of the Congo
If the country from which your payment originates is not listed above but your payment is nevertheless declined, please contact your banking institution.