1.1 - Programming
Are concerts presented according to a specific schedule?
The webcast begins on the day and at the time indicated on the concert page. While concerts start their broadcast at a specific time and date, please note that they remain available for viewing several days following their inital online posting.* You may therefore enjoy the flexibility of viewing concerts at your convenience!
*The end date of each webcast can be found on its concert page.
1.2 – TICKETS AND PACKAGE RATES
What is the cost of tickets per concert?
OSM concerts available via webcast are priced at $20/concert. Bundle rate of 15% off with the purchase of viewings to all available concerts.
Can I book a ticket for one concert only?
Yes, you may reserve for the number of concerts you wish to view.
What is included with the booking of a ticket?
After making your reservation, you will receive a confirmation email along with (a) personalized link(s) for viewing your concert(s). You will also receive, 48 hours before each broadcast is scheduled to begin, you will also receive by email the program as well as exclusive content to enrich your viewing experience.
I booked my ticket(s) but still have not received an email with (a) personalized link(s) to view concerts. What should I do?
Have you checked your spam folder? If a link is still not received, click here to contact our customer service.
1.3 - Payment
What methods of payment are accepted?
Only online credit card payments using VISA or MASTERCARD are accepted.
I reside outside of Canada and my payment was declined. What can I do?
Due to American legislation, Visa credit card payments from the following countries will not be accepted:
- North Korea
- Côte d’Ivoire
- Democratic Republic of the Congo
If the country from which your payment originates is not listed above but your payment is nevertheless declined, please contact your banking institution.
If someone else has authorized me to pay with their credit card, can I do so?
Yes, you may pay using another person’s credit card, provided you identify the cardholder by full name and billing address.
1.4- Before and during viewing
How do I view concerts?
Concerts can be accessed via the personalized link sent to you by email after confirmation of the transaction. Simply click on the link to open your session in a browser, whether on your computer, tablet or smartphone. To view a concert on your television, connect your device via HDMI cable or use a wireless projector such as Airplay or Chromecast. Then sit back, make yourself comfortable and enjoy the concert!
What is meant by a “personalized” link?
You will receive one link per concert before each one is broadcast. A personalized link means that access is reserved for one user only and thus may not be shared. If someone connects to a concert using your code, it may not be subsequently reused. Therefore, it is important to hold on to your codes after purchase and not to share them with anyone.
I booked several tickets. How do I proceed?
You will receive one personalized link per ticket. You will therefore need to transfer each personalized link to the people for whom you purchased tickets
I don’t seem able to view the concert in full-screen mode. What should I do?
You will be able to enter full-screen mode only once the concert has begun.
If my screen is blank, what should I do?
Your internet connection is surely the reason for this problem. The standard speed for an internet connection is 4 Mpbs. You can verify your connection on this site.
Will I be able to view concerts I purchased a second time?
Yes, the code associated with the personalized link sent to you will allow you to view the concert as many times as you wish for the full duration of the appointed viewing period
Will I be able to pause the concert while viewing it?
Yes, we wish to offer you maximum flexibility. You can pause the concert at any time and resume it at any time during the appointed viewing period.
I received a message saying that my link was used on more than one device. What should I do?
Make sure that nobody else has opened your personalized link and that you have not opened it yourself on more than one device or in another browser.