Ticket Exchange

Ticket exchange policy and procedure

Exchange Policy

Due to the current conditions related to COVID-19, we have temporarily soften our exchange policy. Until further notice, it will be possible to exchange your tickets by contacting our customer service department before 5:00 p.m. on the day of your evening concert or before 5:00 p.m. the day before your daytime concert.

No exchange fee will be charged.

Tickets can be exchanged for other concerts, or can be credited, transferred to a donation or gift certificate. Credit amounts will be honored upon purchase of tickets for the 2021-2022 season.

Refund Policy

Due to current conditions related to COVID-19, we have softened our refund policy. Please contact our customer service by phone to receive more information.

To view our general sales conditions, please click here.



By phone

Monday to Friday: 9 a.m. to 8 p.m.

Saturday: 10 a.m. to 4 p.m.

Closed on Sundays and holidays.


In person

Monday to Friday: 9 a.m. to 5 p.m., or until 8 p.m. on concert nights.

Saturday and Sunday: The counter opens 2 hours before the concert starts and closes 30 minutes after the concert starts.