Ticket Exchange

Ticket exchange policy and procedure

Exchange Policy

Due to current conditions relted to COVID-19, we have softened our exchange policy. You can now redeem your tickets by contacting our Customer Service Department before 12:00 p.m. (noon) on the day of an evening concert or before 7:00 p.m. the day prior to a daytime concert. No exchange fees will be applied for 19–20 or 20–21 subscribers, although a $15 per ticket fee will be charged to single ticket holders.

Tickets are redeemable for other concerts but may also be credited to your account or be transferred as a gift certificate.

Refund Policy

Due to current conditions related to COVID-19, we have softened our refund policy. Please contact our customer service by phone to receive more information.

To view our general sales conditions, please click here.

Procedure

phone

By phone

To contact us:
514 842-9951 / 1 888 842-9951

  • Monday to Friday: from 9 a.m. to 5 p.m., and up to 8 p.m. when posting of online webcasts

Saturday: 10 a.m. – 4 p.m.

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In person

Our customer service counter remains closed until further notice.