Ticket Exchange

Ticket exchange policy and procedure

Exchange Policy

Due to current conditions relted to COVID-19, we have softened our exchange policy. You can now redeem your tickets by contacting our Customer Service Department before 12:00 p.m. (noon) on the day of an evening concert or before 7:00 p.m. the day prior to a daytime concert. No exchange fees will be applied for 19–20 or 20–21 subscribers, although a $15 per ticket fee will be charged to single ticket holders.

Tickets are redeemable for other concerts but may also be credited to your account or be transferred as a gift certificate.

Refund Policy

Due to current conditions related to COVID-19, we have softened our refund policy. Please contact our customer service by phone to receive more information.

To view our general sales conditions, please click here.



By phone

To contact us:
514 842-9951 / 1 888 842-9951

  • Monday to Friday: from 9 a.m. to 5 p.m., and up to 8 p.m. when posting of online webcasts

Saturday: 10 a.m. – 4 p.m.


In person

Our customer service counter remains closed until further notice.