Ticket exchange policy and procedure
Due to the current conditions related to COVID-19, we have softened our exchange policy. You can now redeem your tickets by contacting our Customer Service Department before 5:00 PM on the day of an evening concert or before 5:00 PM the day prior to a daytime concert.
No exchange fees apply.
Tickets are redeemable for other concerts but may also be credited to your account or be transferred as a gift certificate. The credited amounts will be honoured during tickets sales for the 2021-2022 season.
Due to current conditions related to COVID-19, we have softened our refund policy. Please contact our customer service by phone to receive more information.
To view our general sales conditions, please click here.
To contact us:
514 842-9951 / 1 888 842-9951
- Monday to Friday: from 9 a.m. to 5 p.m., and up to 8 p.m. when posting of online webcasts
Saturday: 10 a.m. – 4 p.m.
Our customer service counter remains closed until further notice.