Ticket Exchange

Ticket exchange policy and procedure


There are no refunds.

Exchange requests are accepted 24 hours before the concert – No exchanges will be possible after that time.

A fee of $15.00 per ticket (plus taxes) applies to subsequent exchanges.

  • No exchange fee for subscribers.

Some restrictions may apply.

For details, please contact customer service.

To consult our general conditions of sale, please click here.

Current restriction :

Exchanges are not allowed for the concert Renée Claude, la mémoire du cœur, presented on November 15, 2019.



By phone

Call one of our sales advisors, who will be pleased to exchange your tickets.

To contact us:
514 842-9951 / 1 888 842-9951

Monday to Friday: 9 a.m. to 7 p.m.
Saturday: 10 a.m. to 4 p.m.


In person

Simply show up with your tickets at our box office during business hours and one of our advisors will be pleased to serve you.

OSM Customer Service
1600 Saint-Urbain Street
Montreal (Québec) H2X 0S1

Monday to Friday: 9 a.m. to 5 p.m.