Ticket Exchange

Ticket exchange policy and procedure

Exchange Policy

Due to the current conditions related to COVID-19, we have temporarily soften our exchange policy. Until further notice, it will be possible to exchange your tickets by contacting our customer service department before 5:00 p.m. on the day of your evening concert or before 5:00 p.m. the day before your daytime concert.

No exchange fee will be charged.

Tickets can be exchanged for other concerts, or can be credited, transferred to a donation or gift certificate. Credit amounts will be honored upon purchase of tickets for the 2021-2022 season.

Refund Policy

Due to current conditions related to COVID-19, we have softened our refund policy. Please contact our customer service by phone to receive more information.

To view our general sales conditions, please click here.

Procedure

phone

By phone

Monday to Friday: 9 a.m. to 8 p.m.

Saturday: 10 a.m. to 4 p.m.

Closed on Sundays and holidays.

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In person

Monday to Friday: 9 a.m. to 5 p.m., or until 8 p.m. on concert nights.

Saturday and Sunday: The counter opens 2 hours before the concert starts and closes 30 minutes after the concert starts.