Ticket exchange policy and procedure
Exchange Policy
Tickets can be exchanged for another concerts of your choice in the 2022-2023 season by contacting our customer service department no later than 24 hours before your concert.
An exchange fee of $10 per ticket (plus tax) applies to exchanges. No exchange fee for subscribers.
Please contact our customer service by phone or email for more information.
To consult our terms and conditions, please click here.
Procedure
By phone
Monday to Friday: 10 a.m. to 7 p.m.
Saturday: 10 a.m. to 4 p.m.
Closed on Sundays and holidays.
In person
Monday to Friday: 10 a.m. to 5 p.m., or until 8 p.m. on concert nights.
For Saturdays and Sundays performances, the counter opens 2 hours prior to the concert and closes 30 minutes after the concert starts.